At JIHANEgreen , your satisfaction is our top priority. If you're not completely satisfied with your purchase, you may be eligible for a return under the following conditions:

You can request a return within 14 days of receiving your order.

Returned products must be unused, undamaged, and in their original packaging. We cannot accept returns of items that are used, damaged, or incompletely packaged.

To initiate a return, please contact our customer service at [email/contact]. You will receive instructions and the return address. Please note: Return shipping is the customer's responsibility, unless the product is defective or incorrectly delivered.

Once we receive and inspect your return, you will receive a notification of approval or rejection. Approved refunds will be processed within 7–10 business days and credited back to your original payment method.

We currently don't offer direct exchanges. If you'd like a different product, you can return it for a refund and place a new order.

Certain items, such as personalized products or perishable goods (e.g. fresh flowers), cannot be returned.

Do you have any questions about our returns policy? Feel free to contact us .